Shipping & Delivery

All orders are shipped from our warehouse in Canada, intact packed. We select a shipping carrier based on numerous characteristics such as weight, size and location of the delivery. Generally, standard stock items that are ordered before 2:00 pm are processed and shipped same day for delivery within 24 hours. Non stock items can require between 3-15 days delivery based on the quantity and availability. Shipping specifications are received with the order confirmation.

Shipping costs: Depend on the weight of the items being shipped and their destination. Shipping fees are waived for regular orders within Quebec of over 600$*.

*Except if otherwise specified.

Tracking: If you would like to track your order simply call our customer service team and we will be happy to assist you in tracking and following your order.

Damage: Protection All-Ways Inc. will immediately replace goods damaged during the shipping process at no charge. The customer must contact us at info@protectionallways.com or 514-276-7657. If the customer is not there to receive a package, the shipper will make 2 attempts or if the area is safe, you can leave a note on your door with your tracking number and signature asking them to leave it at your door. After 2 attempts the package will be returned to us and the customer will be refunded the cost of the item, minus the cost of shipping. These same conditions will apply if a customer refuses a package.

US Customers: Protection All-Ways Inc. cannot guarantee delivery date if shipment needs customs clearance (US customers). However, any such delay should not be more than two business day. Please note that Protection All-Ways Inc. pays all customs duties for orders shipped to the USA.